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Lead UX Designer (Research)

Job Details

Location

Fort Belvoir, VA

Job Type

Full-Time

Date Posted

3 weeks ago

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We need your passion for customer success and dedicated drive to help us create and deliver innovative solutions to our customers. Come join our team of talented people and grow your career in our fun, creative, and innovative culture. is seeking a UX Designer w/ demonstrated success helping public sector clients (e.g Army) design, plan, and execute a complex HR enterprise application migration (preferably w/ ServiceNow experience) into Microsoft Azure environment. This role will drive user research, UX and visual design, technical writing, prototyping (to name a few) with the goal to create best in class in software delivery.

This individual will:
-Lead and drive UX design for a suite of products working across a team of managers, analysts and developers
-Work collaboratively inside a cross-functional team, while providing design leadership inside a truly agile environment
-Grow partnerships with product management and engineering, providing design perspective to help ensure a unified and cohesive experience across the ServiceNow ecosystem
-Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans
-Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
-Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
-Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes

Required:
-Ability to obtain a Secret clearance.
-7+ years of experience in UX or interaction design with heavy emphasis on human-centered design methods, specifically in ServiceNow
-Ability to understand and distill complex problems into informed solutions
-Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
-Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
-Experience working in an iterative and agile development environment
-Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams

Desired:
-Army and/or DoD experience
-Enterprise wide project experience ($5mil+)
-Experience facilitating design thinking workshops
-Expertise in one or more of the following enterprise product spaces:
-IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
-HR project experience