Network Engineer
Our Network Engineers support a wide range of data communication hardware, software, and cloud-based connectivity. This person works with several groups to design, build, and support the on-prem and cloud infrastructure, implement software features, research innovative solutions, and provide necessary maintenance and troubleshooting. This person specifies, configures, installs, troubleshoots, upgrades, and administers WAN/LAN hardware and software, cloud connectivity and integrations, and various monitoring tools.
Required Knowledge, Skills and Abilities
Related Work Experience:
- Strong knowledge of Cisco and/or Meraki hardware and management software on a mid to large size network.
- Experience with Fortinet or Cisco firewalls and their associated features
- Strong knowledge of IP routing protocols including BGP and OSPF
- Strong knowledge of IP addressing including CIDR, supernetting and subnetting.
- Experience with NMS software and technologies (SNMP, NetFlow, Syslog, etc)
- Solid understanding of voice and data wiring and communication protocols.
- Knowledge of cloud-based connectivity options and integrations with major providers
- Must have excellent troubleshooting skills and be able to diagnose complex network problems.
- Ability to take ownership of an issue, problem, or project and see it through to completion.
- Must be a teamwork oriented, self starter who can effectively manage their own project schedule and deadlines with minimal supervision.
- Ability to learn new technologies rapidly and adapt to industry changes on a consistent ongoing basis.
- Clear, concise, and understandable verbal and written communications with customers, vendors and IT staff. Ability to communicate technical information in a non-technical manner.
- Ability to adjust schedule appropriately to manage multiple, changing priorities as well as emergencies.
- Understanding of current industry trends, directions and products.
Formal Education or Equivalent:
- At least three years of experience administering a medium to large scale LAN/WAN and Hybrid-cloud environment
- High-school diploma or general education degree required.
- College degree in computer-related science or Cisco certifications preferred.
Skills / Knowledge Required:
Responsibilities:
- Provide a high level of customer service.
- Manage WAN/LAN infrastructure.
- Assist in architecting the WAN/LAN infrastructure
- Regularly monitoring system usage, capacity and availability.
- Develop and execute procedures for optimizing WAN/LAN performance and capacity.
- Assist in the administration of Cisco and Meraki routers and switches, wireless access points, VPN equipment and related network hardware.
- Work closely with direct supervisor to coordinate all hardware and software changes.
- Perform network maintenance and work through vendors to resolve issues.
- Manage Fortinet Firewall infrastructure
- Assist in supporting and maintaining the Fortinet-based firewall platforms
- Regularly monitoring system usage, capacity and availability.
- Evaluate and specify new hardware, software and procedures.
- Leads or participates in implementation of departmental system projects.
- Participate in on-call rotation
- Diagnose and resolve complex hardware, routing and system problems.
- Use structured and systematic approach to gather information and identify cause of problem.
- Understand the urgency of the problem and the impact on customers.
- Initiate contact with hardware and software vendors as necessary to resolve problems.
- Develop and implement temporary circumventions to be used if immediate resolution is not feasible.
- Ensure direct supervisor is kept appraised of problem status.
- Maintain and develop technical knowledge and skills to support the variety of hardware and software in use in the company.
- Performs administrative duties and participates in departmental activities.
Technical Competencies
Knowledge and demonstrated skills with the following products:
- Cisco IOS and Cat-OS
- Cisco Routers, Switches, Cisco ASA, Cisco Wireless Access Points, VPN concentrators
- Meraki devices (access points and switches) preferred
- Hybrid-cloud integrations and support, including SaaS and IaaS (Azure preferred)
- SSL VPN Appliances and various remote connectivity and security technologies
Exposure to the following:
- MPLS
- HSRP
- BGP, EIGRP, OSPF
- IPSEC (client and site to site)
- SSL VPN
- ISDN
- 802.1x
- WPA/WPA2 (enterprise)
- VLANs, VTP and 802.1q
- QoS and CoS
- NetFlow, SNMP, Syslog
- 802.11b and 802.11g
- Etherchannel
- Fiber optics
- IP Route summarization
- CIDR, Subnetting and Supernetting
- Radius & TACACS
- Cisco Virtual switching (VSS)
- Multicast
OTHER
- This position offers the flexibility of working from home full time
- Must be flexible enough to accommodate after hours assignments and support.
- Minimal travel required to implement new technologies or support the network